Return, Exchange, Cancellation And Refund Policy
we strive to ensure your satisfaction. If for any reason you are not happy with the product you
received, we offer a full refund or a free replacement within seven (7) days of delivery, subject to
the following conditions:
- Change of Mind: If you have changed your mind about purchasing the item(s).
- Damaged or Poor Condition: If the item(s) received is in poor, damaged, or mutilated condition.
- Wrong Item Delivered: If you received an item(s) different from what you ordered.
- Missing parts/accessories.
To qualify for a full refund, please ensure the item(s) is returned in its original packaging, unopened,
undamaged, with all original tags/labels attached, and accompanied by proof of purchase, within seven
(7) days from the date of receipt.
Return Costs
You are responsible for all costs associated with returning the item to us, including return shipping
charges and any applicable taxes. The original shipping cost will be deducted from the refund amount.
Order Cancellation
If you wish to cancel an order that has already been shipped but not yet delivered, please contact
our sales/support team at the earliest opportunity. If the order has already been handed over to the
courier, they will still attempt delivery. In this case, kindly refuse to accept the delivery.
Once we receive the returned product(s) and verify its packaging/condition, we will process your
refund within 3-4 working days. The refund will be credited to the same account or payment method
used for the original transaction. It may take 2-3 additional business days for the refund to
reflect in your account.
Warranty
All products sold by Brothers Pharmamatch (India) Pvt.Ltd. are covered under the manufacturer’s warranty
for one (1) year. If you find the product not functioning properly after opening the box, we will
replace or exchange the product to your satisfaction within seven (7) days, no questions asked. The
faulty product/part must be returned to us for replacement or repair. Please note that transformers,
chargers, and adapters are not included in the warranty.
Important Note
When taking delivery of your ordered items, please ensure the product is undamaged and properly packed
before acknowledging receipt. If the packaging appears damaged or tampered with, please refuse the
delivery and contact our sales/support team immediately.